Frequently asked questions.

BUY & RETURN

  • When you place the order we receive the notification. When we have the payment confirmation we start to prepare the order, it takes about 5/7 days to process it.

  • If you have changed your mind about an order, you may request a cancellation within 24 hours of order confirmation. After this 24-hour period, the sale is considered final.

    To request a cancellation, please contact us at info@miuragallery.com

    with your reason for cancellation. Cancellations are subject to approval by the Gallery.

  • If the artwork is not damaged and had not been displayed, then I would accept the art return within 14 days of it being received.

    The item must be returned in its original packaging and in the same condition in which it arrived, otherwise the refund will be void.

    Any return request must be expressly authorized in advance and in writing by the Gallery.
    Unauthorized returns, or returns made without prior written agreement, will not be accepted and shall be considered null and void. In such cases, the artwork will remain the sole responsibility of the Customer, and the Gallery shall bear no liability for loss, damage, or associated costs.

    Where a return has been approved by the Gallery, the artwork must be shipped back intact, undamaged, and in its original packaging, including all protective materials.

    All return shipping costs are the responsibility of the Customer. The Customer assumes full responsibility for the artwork during return transit. Any damage, loss, or alteration occurring during return shipping shall be borne entirely by the Customer. For this reason, the Gallery strongly recommends using fully insured and trackable shipping services.

    Refunds or replacements, where applicable, are issued solely at the discretion of the Gallery and may be conditional upon receipt and inspection of the returned artwork in its original packaging and condition.

  • The item must be shipped intact and without defects in its original packaging.

    Once a return has been approved, received, and successfully verified by the Gallery, any eligible refund will be processed using the original payment method within 14 business days from the date of receipt and inspection of the returned artwork.

    Shipping and handling costs are non-refundable, except in cases where the return is exclusively due to an error or damage directly attributable to the Gallery.

    If the returned artwork is found to be damaged, altered, improperly packaged, or not compliant with the approved return conditions, the Gallery reserves the right to refuse the refund in full or in part. In such cases, the artwork may be returned to the Customer at the Customer’s expense.

TAXES AND CUSTOMS

  • If you purchase a work internationally, you will be responsible for paying any customs fees and will be marked as the importer of record. You may be required to provide personal information such as your SSN, EIN, IRN, TIN, or EORI (dependent on the destination country). The shipping carrier will contact you directly for the required information and to collect the fee.

    Please review your country’s customs information or contact a local shipper for details—Artsy can’t predict customs fees as these are levied at the border.

    For US import questions, you can reference the Customs & Border Protection website here

    For UK import questions, you can reference the UK Government website

    For EU import questions, you can reference the European Commission website

    For other destination countries, please refer to your local country’s custom website for more details.

DELIVERY AND& Artwork Verification

We take pride in the quality and craftsmanship of each piece and ensure every artwork is carefully packaged and delivered. Your prompt verification helps us maintain the highest standard of care for all works.

  • When the courier delivers your package, you should always inspect the external packaging before signing for delivery.

    If you notice any visible signs of damage, impact, crushing, opening, or tampering, you must accept the delivery with written reservation (e.g. “accepted with reservation due to damaged packaging”) directly with the courier at the time of delivery.

    Accepting the package without reservation confirms that it was received in good condition.

    In such cases, and in the absence of a written reservation made at the moment of delivery, the Gallery will unfortunately be unable to process insurance claims, refunds, or compensation requests related to transport damage.

    For this reason, we strongly recommend accepting all shipments with reservation, especially when any doubt exists regarding the condition of the packaging.

  • Upon receipt, the Customer is required to inspect the packaging and artwork carefully within 48 hours of delivery, checking for:

    • integrity of the packaging

    • condition of the artwork

    • compliance with the description provided

    Any visible damage, defects, or discrepancies due to shipping must be reported within 48 hours, via written communication to Miura Gallery at info@miuragallery.com, accompanied by detailed photographic evidence.

    If no damage is reported within this timeframe, the artwork will be considered intact and accepted as delivered, and the Gallery may not be able to process insurance claims or shipping disputes.

  • If no notification is received within 48 hours of delivery, the artwork shall be considered accepted in the condition it was delivered, limited to aspects objectively verifiable at the time of opening.

    Reports submitted after this period may not allow the activation of insurance coverage or courier claims, for which the Gallery cannot be held liable.

SHIPPING

  • Shipping costs vary depending on the size of the artwork (Small, Medium, Large), the destination, and the shipping method. All prices are listed below.

    Small (S) – Express Courier

    • Italy: €19.00 per order + €9.00 per item

    • Europe: €29.00 per order + €9.00 per item

    • Rest of the world: €39.00 per order + €19.00 per item

    Medium (M) – Express Courier

    • Italy: €29.00 per order + €19.00 per item

    • Europe: €39.00 per order + €19.00 per item

    • Rest of the world: €49.00 per order + €19.00 per item

    Large (L) - Express Courier

    • Italy: €59.00 per order + €19.00 per item

    • Europe: €69.00 per order + €19.00 per item

    • Rest of the world:
      Express Courier: €149.00 per order + €19.00 per item

      Postal Service: €79.00 per order + €19.00 per item

    FREE SHIPPING:
    Orders over €2500 qualify for free shipping.

    Simply enter the discount code “SHIP2500” at checkout to activate the offer.

  • We ship from Italy, so we are in the European Union.

  • When we ship the artwork we send the buyer an email with the link and tracking number to to always check the shipment.

  • Average timeline is 3-5 business days in transit, plus up to 7 days packing time.

    Please note the international shipping timelines can be highly variable depending on the customs office's processing time and your payment of customs fees.

  • We ship the works in a safe way, we usually use the original packaging to ship the works. This is because the original packaging is also synonymous with authenticity and is certainly the best way to safeguard the safety of the art.

    For Takashi Murakami artworks we ship the flat prints in their original Kaikai Kiki packaging.

  • Usually we ship in EU and UK with via common courier (ex. FedEx, UPS) and via Postal Service in the rest of the world.

  • Shipments are carried out using selected professional couriers and, where applicable, insured according to the artwork’s value.

    Timely verification by the Customer is an essential condition for protecting the artwork.

  • If you have special request about your shipment (special service, fast shipping ecc.) or you want to know more details please contact us here.

CONTACT US

If you're interested in working with us, complete the form with a few details about your project. We'll review your message and get back to you within 48 hours.